ServiceNet Opens New Multi-Use Location to Support DBIS Clinical Staff, New Employees, and More 

ServiceNet recently opened a new multi-use location at 2119 Riverdale Street, West Springfield, primarily dedicated to supporting various Developmental and Brain Injury (DBIS) staff. This building will serve as an office and training space for the DBIS clinical team, as well as a hub for a variety of nurse-led trainings such as the Medication Administration Program (MAP), CPR, and more.   

“Teamwork is essential to the DBIS clinical experience,” says Michael Menard-Weibel, DBIS Senior Clinical Director. “While the clinical staff spend much of their time working with individuals in various residential settings, having a shared location where we can meet as a team to collaborate and support each other is vital to doing our best work.”  

The office space will also serve as a satellite location for members of ServiceNet’s Human Resources and Information Technology teams. While both the HR and IT teams are located at ServiceNet’s main administrative building at 21 Olander in Northampton, specific members will also spend time at the office in West Springfield throughout the week. The goal is to streamline and more easily assist staff located closer to West Springfield.   

HR Onboarding Coordinator Monique Richards (pictured above), responsible for onboarding DBIS new hires and all relief staff, will serve as the main point of contact for HR.   

HR also hopes to offer on-site hiring events and other opportunities that take advantage of the building’s central location. Monique is excited by the opportunity to be more accessible to staff located farther south of Northampton and to give them a glimpse into the work of clinical staff, nurses, and more.   

“I think it is great to share this space with nurses and clinicians and get to see each other and learn about how our work overlaps to serve the individuals in our programs,” Monique says. “It’s another great space for introducing new and potential staff to our work at ServiceNet.” 

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