ServiceNet’s Coordinator of Substance Use Services Devin Daly Emphasizes Teamwork and Understanding

As Coordinator of Substance Use Services at ServiceNet, Devin Daly oversees substance use programming for the Northampton, Greenfield, and Holyoke Outpatient Clinics.  

In her role, Devin works one-on-one as a therapist with clients in substance use recovery and oversees and supports other clinicians on the substance use team. Before coming to ServiceNet, Devin worked in a residential program for women in substance use recovery and a substance use disorder services clinic in Springfield.   

For Devin, teamwork is an integral part of genuinely supporting clients, as is the collaboration between programs and services—both of which she sees as something ServiceNet currently prioritizes and continues to build on.   

Devin notes that clients in ServiceNet recovery houses or in other programs can be referred to the clinics, and the clinics can also refer clients to the Recovery Houses, peer support and other programs, and ServiceNet’s Certified Community Behavioral Health Clinic (CCBHC), which is designed to ensure access to coordinated comprehensive behavioral health care.   

“Having a collaborative approach to this work is amazing. We all have our own roles, but we definitely work as a team,” Devin says. “From the clinical side with therapists at the clinics to working with the nurses and recovery coaches, who can go with you to meetings or offer other support, to case managers assisting with housing and employment and other needs, and so much more—by working together, we can support each individual and each other in significant ways.”  

Devin also emphasizes that a person in recovery or struggling with substance use issues does not have to be affiliated with another ServiceNet program to receive support, nor do they need to stop receiving support if they experience a recurrence. The clinics are open to anyone needing support at any point in their recovery journey.    

Stigma and shame can also keep people from seeking help, and Devin stresses that the clinics are a place where people can come and receive safe, non-judgmental support.   

“Our job is to understand and support people where they are,” Devin says. “It’s important to acknowledge that recovery is not a straight-line process. If you slip up on your recovery journey or have an unskilled moment where you don’t use all your resources, that’s okay. Recovery can take some time. It can take multiple admissions into programs, and that is never a reason to feel defeated.”  

ServiceNet’s Outpatient Clinics in Northampton, Greenfield, and Holyoke are all licensed by the Bureau of Substance Addiction Services (BSAS), a state agency that oversees the licensing and regulation of substance abuse treatment providers.  

If you or someone you know is struggling with substance use issues, visit the Substance Use Recovery section of ServiceNet’s website to learn more about the resources available, or call 413.584.6855 to meet with a therapist.   

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